Text copied to clipboard!
Title
Text copied to clipboard!Airport Station Manager
Description
Text copied to clipboard!
We are looking for an experienced Airport Station Manager to oversee and coordinate the daily operations of an airport station. This key role involves managing ground teams, coordinating with airlines, ensuring compliance with safety standards, and maintaining passenger satisfaction. The ideal candidate will have a strong background in airport operations, excellent leadership skills, and the ability to quickly resolve operational issues.
The Airport Station Manager is responsible for ensuring the smooth execution of ground operations, including passenger check-in, baggage handling, boarding, disembarkation, refueling, and light maintenance. They must also ensure that all procedures comply with local and international aviation and safety regulations.
This role requires constant communication with various airport departments, service providers, airport authorities, and airlines. The Airport Station Manager must be able to handle unexpected situations such as flight delays, adverse weather conditions, or emergencies while maintaining a high level of customer service.
The position also requires effective human resource management, including recruitment, training, scheduling, and performance evaluation of operational staff. Special attention must be paid to safety, punctuality, and service quality.
Finally, the Airport Station Manager plays a strategic role in the continuous improvement of operational processes by identifying optimization opportunities and implementing innovative solutions to enhance efficiency and customer satisfaction.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the airport station
- Coordinate ground teams and service providers
- Ensure compliance with safety standards and regulations
- Manage emergencies and unexpected situations
- Maintain effective communication with airlines
- Train and supervise operational staff
- Optimize processes to improve efficiency
- Ensure passenger satisfaction
- Plan human and material resources
- Prepare activity and performance reports
Requirements
Text copied to clipboard!- Degree in airport management, logistics, or related field
- Significant experience in a similar role
- Knowledge of aviation regulations
- Excellent communication and leadership skills
- Ability to work under pressure
- Proficiency in IT tools and management software
- Fluency in English and French
- Availability for shift work
- Strong customer service orientation
- Team management skills
Potential interview questions
Text copied to clipboard!- What is your experience managing an airport station?
- How do you handle emergency situations?
- Have you led an operational team before?
- How do you ensure compliance with safety standards?
- What methods do you use to improve operational efficiency?
- Are you comfortable with flexible working hours?
- How do you handle team conflicts?
- What is your experience working with airlines?
- How do you ensure passenger satisfaction?
- What tools do you use to monitor operations?
