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Automotive Service Manager
DescriptionText copied to clipboard!
We are looking for an experienced and dedicated Automotive Service Manager to join our team. This role involves managing and overseeing all aspects of our automotive service department and ensuring efficient operations. You will be responsible for hiring and training staff, managing the department's budget, setting customer service standards, and working closely with team members to meet customer needs and business objectives. You will also be responsible for maintaining a high level of customer satisfaction, promoting the company's services, and ensuring compliance with industry regulations and standards. The ideal candidate will have a strong background in automotive service management, excellent leadership skills, and a customer-focused approach.
ResponsibilitiesText copied to clipboard!
- Manage and oversee the service department operations.
- Hire, train, and supervise service department staff.
- Set customer service standards and ensure they are met.
- Work closely with team members to meet customer needs and business objectives.
- Maintain a high level of customer satisfaction.
- Promote the company's services.
- Ensure compliance with industry regulations and standards.
- Manage the department's budget.
- Develop and implement strategies to improve service department operations.
- Handle customer complaints and issues in a professional manner.
RequirementsText copied to clipboard!
- Proven experience as an Automotive Service Manager.
- Strong knowledge of automotive industry and market dynamics.
- Excellent leadership and organizational skills.
- Customer-focused approach.
- Strong communication and interpersonal skills.
- Ability to handle and resolve conflicts effectively.
- Proficient in MS Office and relevant software (e.g. inventory).
- Problem-solving ability.
- Ability to handle multiple tasks and details effectively.
- Valid driver’s license.
Potential interview questionsText copied to clipboard!
- What is your experience with automotive service management?
- How do you handle customer complaints?
- What strategies would you use to improve our service department operations?
- How do you ensure compliance with industry regulations and standards?
- Can you describe a time when you had to handle a conflict in the workplace?