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Title
Text copied to clipboard!Bank Branch Manager
Description
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We are looking for a highly motivated and experienced Bank Branch Manager to oversee the daily operations of our branch, such as lending, product sales, customer service, and security and compliance. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement. You will ensure the smooth running of operations to maximize our banking branch's performance and meet its financial objectives. You will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. You will have a strong strategic mindset as well as the ability to lead and inspire.
Responsibilities
Text copied to clipboard!- Direct all operational aspects of the branch.
- Provide training, coaching, development and motivation for bank personnel.
- Develop forecasts, financial objectives and business plans.
- Meet goals and metrics.
- Manage budget and allocate funds appropriately.
- Address customer and employee satisfaction issues promptly.
- Network to improve the presence and reputation of the branch and company.
- Stay abreast of competing markets and provide reports on market movement and penetration.
- Promote and enforce compliance with all guidelines and regulations established by regulatory agencies and the bank.
- Evaluate performance of branch employees and provide feedback.
Requirements
Text copied to clipboard!- Proven branch management experience in a financial institution.
- Sufficient knowledge of modern management techniques and best banking practices.
- Ability to meet sales targets and production goals.
- Familiarity with industry’s rules and regulations.
- Excellent organizational skills.
- Results driven and customer focused.
- Leadership and human resources management skills.
- BS in Business Administration or related field.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and banking software.
Potential interview questions
Text copied to clipboard!- How would you handle a difficult customer?
- What strategies would you use to motivate your team?
- How do you handle pressure and stressful situations?
- Describe a time when you had to make a difficult decision that benefited your team and company.
- How do you stay updated on the latest banking regulations and procedures?