Text copied to clipboard!
Title
Text copied to clipboard!Cabin Crew Supervisor
Description
Text copied to clipboard!
We are looking for a highly motivated and experienced Cabin Crew Supervisor to lead and manage our team of flight attendants. The ideal candidate will be responsible for ensuring the highest standards of safety, service, and professionalism are maintained throughout all cabin operations. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of airline safety protocols and customer service excellence.
As a Cabin Crew Supervisor, you will oversee the daily activities of cabin crew members, provide guidance and support, and ensure compliance with all regulatory and company standards. You will also be responsible for conducting performance evaluations, organizing training sessions, and addressing any issues that may arise during flights. Your role is crucial in maintaining a positive and efficient working environment for the cabin crew, as well as ensuring a pleasant and safe experience for passengers.
You will work closely with other departments, including flight operations, ground services, and human resources, to coordinate schedules, manage crew rosters, and implement service improvements. The Cabin Crew Supervisor must be adaptable, detail-oriented, and capable of making quick decisions in high-pressure situations. A strong background in aviation and previous experience as a senior cabin crew member or in a supervisory role is essential.
This position offers an exciting opportunity to contribute to the success of our airline by leading a dynamic team and upholding the highest standards of in-flight service. If you are passionate about aviation, customer service, and team leadership, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Supervise and support cabin crew members during flights
- Ensure compliance with safety regulations and company policies
- Conduct pre-flight briefings and post-flight debriefings
- Monitor and evaluate crew performance
- Coordinate with flight and ground operations for smooth service delivery
- Handle passenger issues and resolve conflicts onboard
- Organize and facilitate training sessions for cabin crew
- Maintain accurate records of crew schedules and incidents
- Implement service improvements based on feedback
- Ensure high standards of customer service are maintained
Requirements
Text copied to clipboard!- Proven experience as a senior cabin crew member or supervisor
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- In-depth knowledge of airline safety procedures and regulations
- Ability to remain calm and make decisions under pressure
- Fluency in English; additional languages are a plus
- High school diploma or equivalent; degree in hospitality or aviation is preferred
- Willingness to travel frequently and work irregular hours
- Professional appearance and demeanor
- Valid cabin crew certification and medical clearance
Potential interview questions
Text copied to clipboard!- How many years of experience do you have as a cabin crew member?
- Have you previously held a supervisory or leadership role?
- Can you describe a time you resolved a conflict onboard?
- What strategies do you use to motivate your team?
- How do you ensure compliance with safety regulations?
- Are you comfortable working irregular hours and traveling frequently?
- What languages do you speak fluently?
- How do you handle performance evaluations and feedback?
- Describe your approach to training new crew members.
- What do you believe is the most important quality in a cabin crew supervisor?
