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Title
Text copied to clipboard!Cabin Crew Supervisor
Description
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We are looking for a dedicated and experienced Cabin Crew Supervisor to join our team. The successful candidate will be responsible for overseeing the cabin crew team, ensuring that all safety procedures are adhered to, and providing excellent customer service to passengers. The Cabin Crew Supervisor will also be responsible for training new crew members, scheduling shifts, and handling any issues or emergencies that arise during flights. This role requires excellent leadership skills, the ability to remain calm under pressure, and a strong commitment to customer service.
Responsibilities
Text copied to clipboard!- Supervising cabin crew during flights.
- Ensuring all safety procedures are followed.
- Providing excellent customer service to passengers.
- Training new cabin crew members.
- Scheduling shifts for cabin crew.
- Handling any issues or emergencies that arise during flights.
- Maintaining a professional and friendly demeanor at all times.
- Ensuring the cabin is clean and well-stocked with necessary supplies.
- Communicating effectively with the flight deck and ground crew.
- Conducting pre-flight briefings with cabin crew.
Requirements
Text copied to clipboard!- Previous experience as a cabin crew member.
- Excellent leadership and management skills.
- Strong customer service skills.
- Ability to remain calm under pressure.
- Excellent communication skills.
- Ability to handle emergencies effectively.
- Knowledge of safety procedures and regulations.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Physical fitness and the ability to lift heavy items.
- Fluency in English and at least one other language.
Potential interview questions
Text copied to clipboard!- How would you handle a difficult passenger?
- What would you do in the event of an emergency?
- How would you handle a conflict between two crew members?
- What steps would you take to ensure all safety procedures are followed?
- How would you train a new cabin crew member?