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Title
Text copied to clipboard!Care Advisor
Description
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We are looking for a motivated and empathetic Care Advisor to join our healthcare team. As a Care Advisor, you will play a vital role in supporting patients and clients by providing guidance, advice, and information related to their health conditions. Your work will focus on customer-oriented service, emphasizing listening, understanding, and personalized interaction.
The Care Advisor's duties include advising clients via phone, electronically, or in person. You will answer questions, guide clients to appropriate care, and help them understand treatment instructions and their health status. You will work closely with doctors, nurses, and other healthcare professionals to ensure clients receive the best possible service.
We require a relevant qualification, such as a registered nurse or public health nurse degree, and experience in customer service and healthcare environments. We value strong communication skills, stress tolerance, and the ability to work independently and in a team. Proficiency in digital systems and the ability to learn new software are also important in this role.
We offer you meaningful work where you can impact people's well-being and health. You will be supported by a skilled and encouraging work community, opportunities for professional development, and a competitive salary with employee benefits. If you feel called to help others and want to work in a people-oriented role, this position may be just right for you.
Responsibilities
Text copied to clipboard!- Advising clients via phone and electronically
- Assessing care needs and directing to appropriate services
- Collaborating with healthcare professionals
- Communicating treatment information to clients
- Recording client data in systems
- Participating in team meetings and trainings
- Providing health advice to various age groups
- Handling and reporting client feedback
- Researching and maintaining up-to-date information
- Managing crisis situations and providing support
Requirements
Text copied to clipboard!- Registered nurse or public health nurse degree
- Experience in healthcare customer service
- Strong communication and interpersonal skills
- Ability to work under pressure
- Self-direction and teamwork skills
- IT proficiency and system knowledge
- Empathetic and client-centered approach
- Fluency in Finnish, other languages are a plus
- Willingness to work in shifts
- Up-to-date knowledge of medication practices
Potential interview questions
Text copied to clipboard!- What motivates you to work as a Care Advisor?
- What is your experience in healthcare customer service?
- How do you handle stressful or busy situations?
- Describe how you would guide a client to appropriate care.
- How do you stay updated on healthcare changes?
- How do you ensure clients understand treatment instructions?
- Give an example of solving a client issue.
- How do you collaborate with other professionals?
- How do you feel about shift work and its challenges?
- What digital systems have you used in your work?
