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Title
Text copied to clipboard!Casino Floor Supervisor
Description
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We are looking for a Casino Floor Supervisor to oversee the daily operations of our gaming floor. This role is essential in ensuring that all gaming activities are conducted in compliance with regulatory standards and company policies. The Casino Floor Supervisor will be responsible for supervising dealers, monitoring table games, resolving disputes, and ensuring a high level of customer service. The ideal candidate will have strong leadership skills, a keen eye for detail, and a deep understanding of casino operations.
As a Casino Floor Supervisor, you will be expected to maintain a visible presence on the gaming floor, ensuring that all games are running smoothly and efficiently. You will work closely with other departments, including security, surveillance, and customer service, to create a safe and enjoyable environment for guests. Your responsibilities will also include training and mentoring new dealers, evaluating employee performance, and assisting in the development of operational procedures.
In addition to operational oversight, the Casino Floor Supervisor plays a critical role in ensuring compliance with gaming regulations. This includes monitoring for suspicious activity, ensuring proper handling of chips and cash, and reporting any irregularities to management. You will also be responsible for addressing customer concerns and resolving conflicts in a professional and timely manner.
The successful candidate will have prior experience in a supervisory role within a casino environment, excellent communication skills, and the ability to make quick decisions under pressure. A strong understanding of various table games and casino regulations is essential. Flexibility to work nights, weekends, and holidays is required.
This is an exciting opportunity for a motivated individual to join a dynamic team in a fast-paced and rewarding industry. If you are passionate about gaming and have the skills to lead and inspire a team, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Supervise daily operations on the casino floor
- Ensure compliance with gaming regulations and company policies
- Monitor table games and dealer performance
- Resolve customer disputes and complaints
- Coordinate with security and surveillance teams
- Train and mentor new dealers and floor staff
- Maintain accurate records of incidents and game activity
- Assist in scheduling and shift management
- Report irregularities or suspicious behavior
- Promote excellent customer service standards
Requirements
Text copied to clipboard!- High school diploma or equivalent; college degree preferred
- Minimum 2 years of experience in a casino environment
- Strong knowledge of table games and casino operations
- Excellent leadership and communication skills
- Ability to work under pressure and make quick decisions
- Flexibility to work nights, weekends, and holidays
- Familiarity with gaming regulations and compliance standards
- Strong problem-solving and conflict resolution skills
- Attention to detail and high level of integrity
- Ability to stand for long periods and walk the casino floor
Potential interview questions
Text copied to clipboard!- Do you have prior experience supervising in a casino environment?
- What table games are you most familiar with?
- How do you handle customer disputes on the gaming floor?
- Are you comfortable working nights, weekends, and holidays?
- Describe a time you identified and resolved a compliance issue.
- How do you ensure dealers follow gaming regulations?
- What steps do you take to maintain a safe casino environment?
- How do you motivate and lead a team under pressure?
- Have you worked with surveillance or security teams before?
- What is your approach to training new floor staff?
