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Title
Text copied to clipboard!Circulation Officer
Description
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We are looking for a Circulation Officer to manage and oversee the daily operations of circulation services within a library or media center. This role is essential in ensuring that library materials are efficiently checked in and out, patrons receive excellent customer service, and circulation policies are properly enforced. The Circulation Officer will work closely with other library staff to maintain an organized and welcoming environment for all users.
The ideal candidate will have strong organizational skills, attention to detail, and a passion for helping others. They will be responsible for supervising circulation desk activities, maintaining accurate records of borrowed and returned materials, and assisting patrons with account inquiries. Additionally, the Circulation Officer will help implement and enforce library policies, manage overdue items, and support inventory and shelving processes.
This position requires excellent communication skills, both written and verbal, as the Circulation Officer will interact with a diverse range of patrons and staff. Familiarity with library management systems and basic computer applications is essential. The role may also involve training and supervising part-time staff or volunteers, resolving conflicts, and contributing to the development of circulation procedures and policies.
A successful Circulation Officer will be proactive, customer-focused, and capable of working independently as well as part of a team. They should be comfortable handling multiple tasks simultaneously and adapting to the evolving needs of the library. This is a great opportunity for someone who enjoys working in a dynamic, service-oriented environment and is committed to supporting literacy and lifelong learning in the community.
Responsibilities
Text copied to clipboard!- Manage daily circulation desk operations
- Check in and check out library materials
- Assist patrons with account inquiries and issues
- Enforce library circulation policies and procedures
- Maintain accurate records of borrowed and returned items
- Oversee shelving and inventory of library materials
- Train and supervise part-time staff or volunteers
- Resolve patron complaints and conflicts
- Generate reports on circulation statistics
- Collaborate with other departments to improve services
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate or bachelor’s degree preferred
- Previous experience in a library or customer service role
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Familiarity with library management systems
- Basic computer proficiency (MS Office, email, databases)
- Ability to work independently and as part of a team
- Attention to detail and accuracy
- Problem-solving skills and a proactive attitude
- Flexibility to work evenings or weekends as needed
Potential interview questions
Text copied to clipboard!- What experience do you have working in a library or similar environment?
- How do you handle difficult or upset patrons?
- Are you familiar with any library management systems?
- Can you describe a time you had to multitask under pressure?
- What strategies do you use to stay organized?
- Are you comfortable supervising others?
- How do you ensure accuracy in your work?
- What interests you about working in a library setting?
- Are you available to work evenings or weekends?
- How do you stay current with library trends and technologies?
