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Title
Text copied to clipboard!Claims Handler Intern
Description
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We are looking for a motivated and eager-to-learn intern for claims handling tasks. In this role, you will get to know the processes of claims handling and support our team in managing various claims cases. Your tasks will include receiving claims notifications, verifying and completing information, customer communication, and preparing compensation decisions under the guidance of more experienced handlers. We offer you the opportunity to develop your skills in insurance practices and customer service. We hope you are proactive, precise, and customer-oriented. Previous experience in the insurance sector is not required but considered an advantage. The internship provides an excellent opportunity to network and build a career in claims handling. You will work in a supportive and professional team that encourages your professional development. If you are interested in the insurance industry and want to learn more about claims handling, this internship could be perfect for you!
Responsibilities
Text copied to clipboard!- Receiving and processing claims notifications
- Verifying and completing customer information
- Customer communication via phone and email
- Preparing compensation decisions under supervision
- Document archiving and management
- Collaboration with the team and other departments
- Preparing reports and entering data into systems
- Participating in team meetings and trainings
- Making suggestions for process improvements
- Assisting in other support tasks related to claims handling
Requirements
Text copied to clipboard!- Ongoing studies in fields such as business or law
- Good communication and customer service skills
- Accuracy and attention to detail
- Ability to work independently and in a team
- Good IT skills and ability to learn new systems
- Fluent Finnish language skills, English skills considered an advantage
- Motivation to learn and develop in the field
- Good stress management and organizational skills
Potential interview questions
Text copied to clipboard!- Why are you interested in claims handling?
- What kind of customer service experience do you have?
- How do you manage busy work situations?
- How do you ensure the accuracy of your work?
- What IT systems have you used before?
- How would you describe your teamwork skills?
- What do you expect from the internship?
- Do you have previous experience in the insurance sector?
- How do you handle receiving and giving feedback?
- How would you improve the claims handling process?
