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Title
Text copied to clipboard!Communication Center Instructor
Description
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We are looking for a Communication Center Instructor responsible for organizing the daily operations of the center and supporting its users. As an instructor, your role is to ensure smooth and effective communication and the use of technical tools that enhance internal and external communication within the organization. You will work closely with various departments and teams to provide training, guide new users, and resolve arising issues. Additionally, you will monitor the center's equipment and maintenance and propose improvements to workflows. We expect a candidate with strong communication skills, technical aptitude, and experience in conducting training sessions. A successful instructor can motivate and support users and ensure the communication center is an efficient and user-friendly environment. If you are organized, solution-oriented, and eager to contribute to the development of organizational communication, we look forward to receiving your application.
Responsibilities
Text copied to clipboard!- Organize daily operations of the communication center
- Guide and train users on communication tools
- Identify and resolve technical issues
- Collaborate with departments to improve communication
- Manage equipment and monitor maintenance
- Continuously improve workflows and user experience
- Provide user support and consultation on communication technology
- Prepare reports and document activities
Requirements
Text copied to clipboard!- Previous experience in managing or instructing in a communication center or similar environment
- Good technical aptitude and computer skills
- Strong communication and training skills
- Organizational skills and problem-solving ability
- Ability to work independently and in a team
- Good command of the Estonian language, both spoken and written
- Willingness to participate in further training
- Flexibility and adaptability to changing situations
Potential interview questions
Text copied to clipboard!- What is your previous experience as a communication center instructor?
- How would you solve a technical problem a user cannot resolve independently?
- How do you motivate users to adopt new communication tools?
- What training methods do you prefer?
- How do you ensure the communication center operates smoothly?
- What is your approach to teamwork and collaboration with other departments?
