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Title
Text copied to clipboard!Duty Manager
Description
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We are looking for a proactive and dedicated Duty Manager to join our team. In this role, you will be the go-to person for all daily operations, ensuring that all departments are running smoothly and efficiently. Your main goal will be to enhance customer satisfaction by providing exceptional service and resolving any issues that may arise promptly. You will oversee staff performance, manage operational tasks, and ensure compliance with company policies and industry regulations. The ideal candidate will have strong leadership skills, be able to multitask effectively, and possess excellent communication abilities. You will work closely with other managers and staff members to maintain the highest standards of service and operations. Your responsibilities will also include staff scheduling, managing budgets, and reporting to higher management. This role requires a hands-on approach and the ability to make quick decisions in a fast-paced environment. If you are a problem-solver with a keen eye for detail and a passion for customer service, we would like to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily operations across various departments.
- Ensure customer satisfaction and address complaints swiftly.
- Manage staff schedules, training, and performance.
- Ensure compliance with health and safety regulations.
- Coordinate with other managers to improve overall service.
- Handle budgeting and financial planning for daily operations.
- Monitor inventory levels and order supplies as needed.
- Implement strategies to increase efficiency and profitability.
- Prepare reports on operations and staff performance for upper management.
- Stay informed about industry trends and best practices.
Requirements
Text copied to clipboard!- Proven experience as a Duty Manager or similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and manage time effectively.
- Knowledge of industry regulations and guidelines.
- Experience with budgeting and financial planning.
- Proficiency in MS Office and relevant software.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in shifts, including weekends and holidays.
- Bachelor's degree in Hospitality Management or related field preferred.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you successfully resolved a customer complaint?
- How do you prioritize tasks during busy periods?
- What strategies do you use to motivate your team?
- How do you ensure compliance with health and safety regulations?
- Can you give an example of a successful initiative you implemented to improve operations?