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Title
Text copied to clipboard!Helpdesk Officer
Description
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We are looking for a skilled Helpdesk Officer who will assist customers in resolving technical issues and provide quick and effective responses to their queries. The person in this role will troubleshoot various software, hardware, and network-related problems and ensure customer satisfaction. As a Helpdesk Officer, your duties will include managing ticketing systems, performing initial diagnosis of issues, coordinating with advanced technicians when necessary, and maintaining regular communication with customers. Additionally, you will be responsible for creating and updating technical documentation to facilitate faster resolution of similar issues in the future. To succeed in this role, you must have a quick learning ability, problem-solving skills, and excellent communication capabilities. Along with technical knowledge, a customer service mindset and the ability to work under pressure are also crucial.
Responsibilities
Text copied to clipboard!- Provide technical support to customers.
- Record and track issues in the ticketing system.
- Perform initial diagnosis and resolution of problems.
- Coordinate with advanced technicians when necessary.
- Maintain regular communication with customers.
- Create and update technical documentation.
- Resolve software and hardware related issues.
- Ensure customer satisfaction.
Requirements
Text copied to clipboard!- Degree in Computer Science or related field.
- At least 1-2 years of experience in helpdesk or customer support.
- Basic knowledge of networking and hardware.
- Strong communication and problem-solving skills.
- Ability to learn quickly and work under pressure.
- Proficiency in using ticketing software.
- Fluency in Bengali and English.
Potential interview questions
Text copied to clipboard!- How would you resolve a complex technical issue?
- What would you do if a customer is dissatisfied?
- What is your experience working in a team?
- How do you handle working under pressure?
- Which ticketing software have you used?
- What was your biggest technical challenge and how did you overcome it?
