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Title
Text copied to clipboard!Medical Office Manager
Description
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We are looking for a dedicated and experienced Medical Office Manager to oversee all administrative and healthcare operations of our medical practice. The ideal candidate will be a responsible and resourceful individual with a deep understanding of the healthcare industry and the ability to lead and develop a high-performing team. As a Medical Office Manager, you will be responsible for ensuring the smooth operation of the office, including staff management, patient satisfaction, regulatory compliance, and financial management. Your goal will be to secure the functionality of business to drive extensive and sustainable growth. This role requires a blend of leadership, customer service, and operational expertise, as well as a commitment to providing the highest level of care to our patients. The successful candidate will have a proven track record in managing medical office operations, improving processes, and leading a team to achieve excellence in patient care.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the medical office.
- Hire, train, and supervise office staff.
- Ensure compliance with current healthcare regulations, medical laws, and high ethical standards.
- Develop and implement office policies and procedures.
- Manage office budget and billing systems.
- Coordinate with medical staff to ensure quality patient care.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Oversee the scheduling of appointments and surgeries.
- Handle patient complaints and concerns effectively.
- Ensure the office is stocked with necessary supplies and equipment.
- Monitor and improve the efficiency of healthcare delivery.
- Facilitate communication between administrative and clinical staff.
- Prepare regular reports on office performance and finances.
- Implement technology solutions for office management and patient records.
- Negotiate contracts with vendors and service providers.
- Ensure a clean, safe, and organized office environment.
- Promote a positive and professional image of the practice.
- Address emergency issues promptly and efficiently.
- Lead marketing efforts to attract new patients.
- Evaluate employee performance and provide feedback.
Requirements
Text copied to clipboard!- Bachelor’s degree in Healthcare Administration, Business Administration, or related field.
- Proven experience as a Medical Office Manager or similar role.
- Strong understanding of medical terminology, healthcare procedures, and billing practices.
- Excellent leadership and organizational skills.
- Ability to work under pressure and react effectively to emergency situations.
- Proficient in medical software and Microsoft Office.
- Strong communication and interpersonal skills.
- Knowledge of healthcare regulations and compliance requirements.
- Experience in budgeting and financial management.
- Ability to maintain a high level of accuracy and attention to detail.
- Strong problem-solving skills.
- Experience in staff management and development.
- Customer service oriented.
- Ability to handle confidential information.
- Flexibility to adapt to changing environments and regulations.
- Experience in marketing and promoting medical services.
- Knowledge of HR practices and regulations.
- Certification in medical office management is a plus.
- Ability to multitask and manage multiple priorities.
- Commitment to providing high-quality patient care.
Potential interview questions
Text copied to clipboard!- What experience do you have managing a medical office?
- How do you stay informed about changes in healthcare regulations?
- Can you describe a time when you improved office efficiency?
- How do you handle patient complaints?
- What strategies do you use to manage and motivate your team?
- Describe your experience with medical billing and coding.
- How do you ensure compliance with HIPAA and other healthcare regulations?
- What is your approach to budget management and financial planning?
- How do you prioritize tasks in a fast-paced medical office environment?
- Can you give an example of how you've used technology to improve office operations?