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Title
Text copied to clipboard!Personal Banker
Description
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We are looking for a dedicated and customer-focused Personal Banker to join our dynamic banking team. The ideal candidate will be the face of our bank, providing exceptional service and tailored financial advice to our clients. As a Personal Banker, you will have the opportunity to make a significant impact on our clients' financial well-being by understanding their needs, offering personalized banking solutions, and building long-term relationships. Your role will involve a mix of sales, advisory, and customer service tasks, aimed at helping clients manage their accounts, access credit, and plan for their financial future. You will work closely with clients to understand their financial objectives, recommend products and services that meet their needs, and provide guidance on various banking matters. This role requires a combination of financial acumen, sales skills, and a passion for customer service to ensure that our clients receive the best possible banking experience.
Responsibilities
Text copied to clipboard!- Assist clients with account management, including opening new accounts, closing accounts, and managing account features.
- Advise clients on financial products and services that meet their individual needs.
- Process transactions, such as deposits, withdrawals, and transfers, accurately and efficiently.
- Maintain a deep knowledge of the bank's products and services to effectively cross-sell and upsell.
- Build and maintain strong, long-lasting customer relationships.
- Address and resolve client complaints and inquiries in a timely and professional manner.
- Meet personal and team sales targets and call handling quotas.
- Follow all bank financial and security regulations and procedures.
- Educate clients on digital banking services and assist them in setting up online banking accounts.
- Stay current with the latest banking trends and regulatory changes.
Requirements
Text copied to clipboard!- Proven work experience as a Personal Banker or similar role in the banking industry.
- Strong understanding of banking and financial products and services.
- Excellent communication and interpersonal skills.
- Ability to build rapport and trust with clients.
- Strong sales skills, with a track record of meeting or exceeding targets.
- High level of accuracy and attention to detail.
- Good problem-solving skills and the ability to think analytically.
- Proficiency in using banking software and Microsoft Office Suite.
- Bachelor's degree in Finance, Economics, or a related field is preferred.
- Must be able to pass a background check and comply with all financial regulatory requirements.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you successfully sold a banking product to a reluctant customer?
- How do you stay updated with new banking products and regulations?
- Describe a situation where you had to handle a difficult client complaint. How did you resolve it?
- What strategies do you use to build and maintain long-term relationships with clients?
- How do you prioritize your tasks in a fast-paced banking environment?