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Title
Text copied to clipboard!Postal Office Employee
Description
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We are looking for a Postal Office Employee who will provide quality customer service and efficient processing of postal shipments. Your role will include receiving and delivering letters and parcels, advising customers on postal services, as well as maintaining records and reporting. It is important to comply with postal service rules and standards, ensuring the safety and security of shipments. You will work in a dynamic environment, interact with various categories of customers, and assist them in resolving issues. Attention to detail, responsibility, and the ability to work with documents and computer systems are required. We offer stable employment, training, and opportunities for professional growth in the postal services sector.
Responsibilities
Text copied to clipboard!- Processing incoming and outgoing correspondence and parcels
- Advising customers on postal services and tariffs
- Accepting payments and preparing necessary documents
- Maintaining shipment records and preparing reports
- Ensuring the safety and security of postal shipments
- Complying with internal regulations and service standards
- Working with computer programs for data accounting and processing
- Maintaining cleanliness and order at the workplace
- Handling complaints and resolving disputes with customers
- Participating in inventories and postal office inspections
Requirements
Text copied to clipboard!- Secondary education or higher
- Experience in customer service is welcomed
- Knowledge of postal service operations and shipment handling rules
- Attention to detail and accuracy
- Ability to work with computer programs and cash register equipment
- Communication skills and politeness in customer interactions
- Responsibility and punctuality
- Ability to work in a team and under pressure
- Willingness to learn and develop professional skills
- Knowledge of safety and labor protection rules
Potential interview questions
Text copied to clipboard!- How do you handle conflict situations with customers?
- Describe your experience working with cash register equipment.
- What measures do you take to ensure the safety of postal shipments?
- How do you organize your work under high workload conditions?
- Which computer programs have you used in previous jobs?
- Why do you want to work specifically in a postal office?
- How do you ensure accuracy and precision when working with documents?
- Tell us about your experience working in a team.
