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Title
Text copied to clipboard!Remote Customer Service Representative
Description
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We are looking for a Remote Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
Text copied to clipboard!- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements
Text copied to clipboard!- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Ability to handle multiple tasks or projects at one time meeting assigned deadlines
- Excellent interpersonal, written, and oral communication skills
- Experience in providing customer service support
- Good knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
Potential interview questions
Text copied to clipboard!- How do you handle a difficult customer?
- What do you consider the most important qualities for a customer service representative?
- Can you describe a time when you had to deal with a particularly difficult customer and how you handled it?
- How do you handle stress and pressure?
- What is your greatest strength and how does it apply to your role as a customer service representative?