Text copied to clipboard!
Title
Text copied to clipboard!Salesforce Administrator
Description
Text copied to clipboard!
We are looking for a Salesforce Administrator who will lead the ongoing development of our Salesforce deployment. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.
Responsibilities
Text copied to clipboard!- Serve as primary system administrator for the Salesforce.com environment with 100+ users
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
- Complete regular internal system audits and prepare for upgrades
- Manage Salesforce.com data feeds and other integrations
- Coordinate the evaluation, scope and completion of new development requests
- Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
- Assist in training of new users, and grow the Salesforce.com skill set across the organization
- Effectively act as the liaison between our users, vendors and the application development teams
- Work independently with members of the user community to define and document development requirements
- Perform other related duties as assigned
Requirements
Text copied to clipboard!- Minimum two years of experience as a Salesforce.com administrator
- Salesforce.com Admin (ADM201 and ADM211) certified
- Sales Cloud, Service Cloud and Developer certifications preferred
- Proven ability to design and implement new processes and facilitate user adoption
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- A documented history of successfully driving projects to completion
- A demonstrated ability to understand and articulate complex requirements
- Previous experience working in a SCRUM or agile environment preferred
Potential interview questions
Text copied to clipboard!- What is your experience with Salesforce.com?
- Can you describe a project where you improved a process using Salesforce?
- How do you handle user training and adoption?
- Can you describe a complex project you've completed in Salesforce?
- What certifications do you hold in Salesforce?