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Title
Text copied to clipboard!Student Success Counselor
Description
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We are looking for a dedicated, empathetic, and results-driven Student Success Counselor to support students throughout their academic journey, promoting engagement, retention, well-being, and program completion. This professional will serve as a strategic point of contact between students, faculty, administrative teams, and support services, helping identify barriers to learning and develop personalized action plans to overcome them. The role requires strong communication skills, active listening, academic data analysis, and sensitivity when working with diverse student populations, including first-year students, transfer students, adult learners, international students, and those facing personal or academic challenges.
The Student Success Counselor will play a key role in creating a positive educational experience by tracking indicators such as academic performance, attendance, participation, and student satisfaction. This person will also guide students toward institutional resources, including tutoring, counseling, financial support services, career planning, and accessibility accommodations. In partnership with other departments, the counselor will contribute to early intervention strategies, engagement campaigns, orientation initiatives, and student persistence programs.
We are seeking someone who can build trust, understand both individual and group needs, and provide practical, motivating guidance. The position requires organization, confidentiality, collaboration, and a strong commitment to equity and inclusion. The professional will document student interactions, monitor success goals, and prepare reports that support institutional decision-making. In addition, this person will participate in meetings with academic teams to discuss student cases, trends, and opportunities to improve the overall student experience.
The work environment is dynamic and student-centered, requiring flexibility to manage multiple priorities and respond to evolving needs. The Student Success Counselor is expected to use digital tracking tools, student information systems, and communication platforms to maintain ongoing contact with students and monitor their progress. The ideal candidate combines a human-centered mindset with analytical ability, turning information into concrete actions that support academic growth and persistence.
This is an excellent opportunity for professionals who are passionate about education, human development, and social impact. If you believe in the transformative power of learning and want to contribute directly to student achievement across different stages of education, this role offers meaningful work, continuous learning, and collaboration with teams committed to educational excellence.
Responsibilities
Text copied to clipboard!- Support students throughout the academic lifecycle by identifying risks related to attrition and low performance.
- Conduct one-on-one meetings to guide academic goals, study habits, and use of institutional resources.
- Monitor indicators such as attendance, grades, participation, and curriculum progress.
- Refer students to support services such as tutoring, counseling, financial aid, and accessibility resources.
- Collaborate with faculty and administrative teams to create intervention and retention plans.
- Document interactions, track cases, and prepare reports on student outcomes and trends.
- Lead onboarding, orientation, and engagement activities for new students.
- Promote inclusive practices and support students with diverse needs and backgrounds.
- Participate in cross-functional meetings to improve the student experience.
- Use academic systems and digital platforms for communication and ongoing follow-up.
Requirements
Text copied to clipboard!- Bachelor’s degree in Education, Psychology, Social Work, Educational Administration, or a related field.
- Previous experience in student support, academic advising, counseling, or educational services.
- Excellent verbal and written communication skills with strong active listening ability.
- Ability to handle confidential information ethically and professionally.
- Knowledge of student retention, engagement, and success strategies.
- Ability to analyze academic data and translate insights into practical actions.
- Strong organizational skills, empathy, and ability to manage multiple cases at once.
- Familiarity with student information systems, educational CRM tools, or tracking platforms.
- Commitment to diversity, equity, and inclusion in educational settings.
- Ability to work collaboratively across multiple institutional departments.
Potential interview questions
Text copied to clipboard!- What experience do you have supporting and advising students?
- How do you identify signs of academic risk or potential attrition?
- What strategies do you use to improve student engagement?
- How do you support students facing personal or academic challenges?
- Describe your experience analyzing academic data and preparing reports.
- How do you collaborate with faculty and administrative teams?
- What digital tools have you used for student tracking and communication?
- How do you ensure confidentiality and ethical practice in student support?
- Tell us about a time you helped a student overcome academic difficulties.
- Why do you want to work as a Student Success Counselor?
