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Title
Text copied to clipboard!Support Assistant
Description
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We are looking for a dedicated and skilled Support Assistant to provide technical assistance and customer support. The ideal candidate will be responsible for responding to user inquiries, troubleshooting technical issues, and ensuring a positive customer experience. They will work closely with internal teams to continuously improve support processes and contribute to customer satisfaction. Excellent communication skills, problem-solving abilities, and a good understanding of the technologies used by the company are essential. The Support Assistant will be the first point of contact for customers needing help and must effectively manage requests through various channels, including phone, email, and chat. The position requires flexibility, patience, and a proactive attitude to handle daily challenges and deliver quick and effective solutions.
Responsibilities
Text copied to clipboard!- Respond promptly and professionally to customer support requests
- Diagnose and resolve basic technical issues
- Manage and update support tickets in the CRM system
- Collaborate with technical teams to resolve complex problems
- Provide clear and detailed instructions to end users
- Maintain up-to-date support procedure documentation
- Monitor and report recurring issue trends
- Participate in training sessions to update technical skills
- Ensure customer satisfaction through high-quality service
- Support the implementation of new support tools and technologies
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in customer service or technical support roles
- Basic knowledge of operating systems and common software
- Excellent communication skills in English, both written and verbal
- Ability to work in a team and handle stressful situations
- Customer-oriented and problem-solving mindset
- Flexibility in working hours
- Knowledge of CRM and ticketing tools is a plus
- Positive and proactive attitude
- Good learning and adaptability skills
Potential interview questions
Text copied to clipboard!- What experience do you have in technical support or customer service?
- How do you handle a situation when you don't know the answer to a problem?
- Which support tools have you used in the past?
- How do you ensure customer satisfaction during a support call?
- Are you available to work shifts or flexible hours?
- How do you keep yourself updated on new technologies and support procedures?
