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Title
Text copied to clipboard!Technical Support Analyst
Description
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We are looking for a Technical Support Analyst to join our IT team and provide first-class technical support to our internal and external users. In this role, you will be responsible for troubleshooting and resolving technical issues, maintaining and upgrading IT systems, and ensuring the smooth operation of our IT infrastructure. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with non-technical users. You will work closely with other IT professionals to diagnose hardware and software problems, implement solutions, and provide training and support to users. Your goal will be to ensure that our IT systems are reliable, secure, and efficient, and that users receive the support they need to perform their roles effectively. This position requires a combination of technical expertise, customer service skills, and the ability to work well in a team environment.
Responsibilities
Text copied to clipboard!- Diagnose and resolve technical issues related to hardware, software, and network systems.
- Provide end-user support and training on new and existing IT systems.
- Maintain and update IT documentation and inventory.
- Monitor IT systems for performance issues and security threats.
- Collaborate with IT team members to implement new technologies and improve IT infrastructure.
- Assist in the management of IT projects and initiatives.
- Ensure compliance with IT policies and procedures.
- Support the setup and configuration of new IT equipment.
- Participate in after-hours support on a rotational basis.
- Conduct regular system backups and disaster recovery operations.
Requirements
Text copied to clipboard!- Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience as a Technical Support Analyst or similar role.
- Strong knowledge of computer systems, networks, and software.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information to non-technical users.
- Experience with help desk software and remote support tools.
- Familiarity with IT security practices and data protection laws.
- Certifications in ITIL, CompTIA, or Microsoft are a plus.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and adapt to changes.
Potential interview questions
Text copied to clipboard!- Can you describe a challenging technical issue you resolved and how you approached it?
- How do you stay updated with the latest IT technologies and trends?
- What experience do you have with help desk software and remote support tools?
- How do you prioritize and manage your workload when dealing with multiple support tickets?
- Can you give an example of how you have improved IT systems or processes in your previous role?