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Title
Text copied to clipboard!Telesales Agent
Description
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We are looking for a motivated and well-spoken Telesales Agent to join our sales team. The Telesales Agent will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets. To be successful as a Telesales Agent, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing Telesales Agent should be able to follow scripts and handle customer objections, ensuring customer satisfaction at all times.
Responsibilities
Text copied to clipboard!- Developing sales strategies and setting quotas.
- Staying current with company offerings and industry trends.
- Maintaining records of sales calls and note useful information.
- Communicating with customers, making outbound calls to potential customers, and following up on leads.
- Understanding customers' needs and identifying sales opportunities.
- Answering potential customers' questions and sending additional information per email.
- Keeping up with product information and updates.
- Creating and maintaining a database of current and potential customers.
- Explaining and demonstrating features of products and services.
- Closing sales and achieving sales targets.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Proven experience in telesales, sales, or customer service.
- Proficiency in relevant computer applications.
- Excellent knowledge of English.
- Excellent communication, interpersonal, and customer service skills.
- Strong listening and sales skills.
- Ability to build rapport with customers.
- Ability to work comfortably in a high-pressure environment.
- Ability to handle rejection and continue with a positive attitude.
- Knowledge of sales process from initiation to close.
Potential interview questions
Text copied to clipboard!- How do you handle rejection?
- What strategies would you use to drive sales?
- How do you stay motivated?
- Can you describe a time when you successfully handled a difficult customer?
- How do you handle stress and pressure?