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Title
Text copied to clipboard!Tour Consultant
Description
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We are looking for a detail-oriented and dynamic Tour Consultant to join our team. The successful candidate will be responsible for planning, selling and implementing travel arrangements for our clients. This includes coordinating airline, hotel, car rental, and other travel services. The Tour Consultant will also provide travel advice, secure upgrades and other amenities, handle complaints and emergencies, and build a loyal client base through excellent customer service. The ideal candidate will have a passion for travel, a knack for sales, and the ability to work well under pressure.
Responsibilities
Text copied to clipboard!- Plan and sell transport, accommodation, insurance and other travel services
- Cooperate with clients to determine their needs and advise them on suitable travel options
- Organize travels from beginning to end, including tickets, accommodation and transportation
- Supply travelers with pertinent information and useful travel/holiday materials
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Maintain relationships with key persons
- Keep financial statements and documents
- Reach the revenue and profit targets
- Network with tour operators
- Maintain statistical and financial records
Requirements
Text copied to clipboard!- Proven working experience as a travel consultant
- Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
- Proficiency in English; knowledge of additional languages is an advantage
- Exemplary sales skills and customer-oriented approach
- Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc.)
- Ability to present, persuade and communicate effectively
- Demonstrable ability to handle crises
- Degree in Hospitality, Travel, Tourism, Business or relevant field
- Candidates with personal travel experience will be preferred
- Knowledge of international travel regulations, customs and currencies
Potential interview questions
Text copied to clipboard!- What is your experience with GDS systems?
- How do you handle a difficult customer?
- What is your personal travel experience?
- How do you handle a crisis situation while on tour?
- What languages do you speak?