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Title
Text copied to clipboard!Volunteer Program Manager
Description
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We are looking for a Volunteer Program Manager to lead and coordinate our organization’s volunteer initiatives. This role is essential in ensuring that our volunteer programs are effective, engaging, and aligned with our mission. The Volunteer Program Manager will be responsible for recruiting, training, and managing volunteers, as well as developing strategies to increase volunteer engagement and retention.
The ideal candidate will have strong interpersonal and organizational skills, with a passion for community service and volunteerism. You will work closely with internal departments and external partners to identify volunteer needs, create meaningful volunteer opportunities, and ensure a positive experience for all participants. You will also be responsible for tracking volunteer metrics, evaluating program effectiveness, and reporting outcomes to stakeholders.
Key duties include developing volunteer job descriptions, conducting orientation and training sessions, maintaining volunteer databases, and recognizing volunteer contributions. You will also handle conflict resolution, provide ongoing support to volunteers, and ensure compliance with organizational policies and legal requirements.
This position requires a proactive and compassionate leader who can inspire and mobilize individuals to contribute their time and talents. Experience in volunteer coordination, nonprofit management, or human resources is highly desirable. Strong communication skills, cultural sensitivity, and the ability to manage multiple projects simultaneously are essential for success in this role.
If you are committed to making a difference and have the skills to lead a dynamic volunteer program, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Develop and implement volunteer program strategies
- Recruit, screen, and onboard new volunteers
- Design and deliver volunteer training sessions
- Maintain accurate volunteer records and databases
- Coordinate volunteer schedules and assignments
- Evaluate volunteer performance and program effectiveness
- Recognize and celebrate volunteer contributions
- Ensure compliance with policies and legal regulations
- Collaborate with departments to identify volunteer needs
- Resolve conflicts and provide ongoing volunteer support
Requirements
Text copied to clipboard!- Bachelor’s degree in nonprofit management, human resources, or related field
- 2+ years of experience in volunteer coordination or program management
- Strong organizational and leadership skills
- Excellent communication and interpersonal abilities
- Proficiency in volunteer management software and tools
- Ability to work independently and as part of a team
- Cultural competence and sensitivity to diverse populations
- Strong problem-solving and conflict resolution skills
- Flexibility to work evenings or weekends as needed
- Passion for community service and volunteerism
Potential interview questions
Text copied to clipboard!- What experience do you have managing volunteer programs?
- How do you recruit and retain volunteers?
- Describe a time you resolved a conflict with a volunteer.
- What strategies do you use to motivate volunteers?
- How do you measure the success of a volunteer program?
- Are you comfortable working with diverse populations?
- What volunteer management software have you used?
- How do you handle last-minute volunteer cancellations?
- Can you provide an example of a successful volunteer event you organized?
- Why are you passionate about volunteerism?
