Text copied to clipboard!
Title
Text copied to clipboard!Aeronautical Customer Service Manager
Description
Text copied to clipboard!
We are looking for a dedicated and skilled Aeronautical Customer Service Manager to lead our customer support team within the aviation industry. The ideal candidate will possess deep knowledge of aeronautical operations and strong customer relationship management skills, ensuring high-quality service and customer satisfaction. This role involves overseeing daily customer service activities, effectively resolving issues, and collaborating with other departments to continuously improve the customer experience. The Manager will also monitor team performance, develop improvement strategies, and ensure compliance with aeronautical regulations. Clear communication, the ability to handle complex situations, and maintaining a positive work environment are essential for this position. We offer a dynamic and stimulating environment with professional growth opportunities in the aeronautical sector.
Responsibilities
Text copied to clipboard!- Manage and supervise the aeronautical customer service team.
- Ensure customer satisfaction and loyalty.
- Promptly resolve customer complaints and issues.
- Coordinate with other departments to improve support processes.
- Monitor team performance and provide feedback.
- Develop and implement service improvement strategies.
- Ensure compliance with regulations and safety procedures.
- Train and support customer service staff.
- Analyze feedback data to identify improvement areas.
- Manage communications with key clients and external partners.
Requirements
Text copied to clipboard!- Proven experience in customer service, preferably in the aeronautical sector.
- Knowledge of aeronautical regulations and safety procedures.
- Excellent communication and problem-solving skills.
- Leadership and team management abilities.
- Fluency in Italian and preferably English.
- Ability to work under pressure and handle complex situations.
- Basic IT skills and experience with CRM software.
- Proactive attitude and customer-oriented mindset.
- Availability to work shifts and flexible hours.
- Diploma or degree in a relevant field.
Potential interview questions
Text copied to clipboard!- What is your experience in aeronautical customer service?
- How do you handle conflict situations with customers?
- What strategies do you use to motivate your team?
- How do you ensure customer service complies with aeronautical regulations?
- Can you describe a time you improved a customer support process?
- How do you manage stress and emergencies at work?
- What IT tools have you used for customer management?
- How do you assess customer satisfaction?
- Do you have experience training staff?
- How do you stay updated on aeronautical regulations?
