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Title
Text copied to clipboard!Airport Customer Service Representative
Description
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We are looking for a dedicated and customer-oriented individual to join our team as an Airport Customer Service Representative. In this role, you will be the face of our company, ensuring that our customers receive a warm welcome and prompt assistance. You will be responsible for checking in passengers, guiding them through security procedures, answering their inquiries, and assisting them with their travel needs. You will also be expected to handle complaints and emergencies in a calm and professional manner. The ideal candidate is a problem-solver who can think on their feet and maintain a positive attitude under pressure. If you have a passion for customer service and a love for travel, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Checking in passengers and their luggage
- Answering customer inquiries
- Guiding passengers through security procedures
- Handling customer complaints and emergencies
- Assisting passengers with their travel needs
- Maintaining a clean and organized work area
- Processing ticket sales and reservations
- Updating flight information and announcements
- Coordinating with other airport staff to ensure smooth operations
- Adhering to all airport safety and security regulations
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous customer service experience
- Excellent communication skills
- Ability to handle stressful situations
- Knowledge of airport procedures and regulations
- Proficiency in multiple languages is a plus
- Ability to stand for long periods
- Willingness to work shifts, including nights, weekends, and holidays
- Basic computer skills
- Physical fitness to lift heavy luggage
Potential interview questions
Text copied to clipboard!- How would you handle a difficult customer?
- Can you describe a time when you had to handle an emergency at work?
- How do you stay organized in a fast-paced environment?
- What languages do you speak?
- Are you comfortable working shifts, including nights, weekends, and holidays?