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Title
Text copied to clipboard!Airport Passenger Service Agent
Description
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We are looking for a dedicated and customer-oriented Airport Passenger Service Agent to join our team. The successful candidate will be responsible for assisting passengers with their travel needs, from check-in to boarding. This includes handling ticket reservations, cancellations, alterations, and informing customers on flight schedules and airline regulations. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to handle stressful situations. This role requires flexibility in working hours as it involves shift work, including weekends and public holidays. The Airport Passenger Service Agent will also be responsible for ensuring passenger comfort, safety, and satisfaction throughout their travel experience.
Responsibilities
Text copied to clipboard!- Checking passengers in for flights.
- Re-routing or re-booking passengers whose flights have been cancelled or delayed.
- Assisting disabled passengers or those travelling with young children.
- Giving passengers up-to-date information on flights.
- Assisting passengers with all inquiries, including lost or delayed baggage.
- Assisting staff in carrying out security checks as and when the situation arises.
- Delivering high levels of customer service to passengers and those travelling through the airport.
- Dealing with all complaints in a prompt and efficient manner.
- Ensuring all passengers have a smooth travel experience.
- Helping passengers navigate through the airport.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Proven experience in a customer service role.
- Strong interpersonal, communication, and customer service skills.
- Good problem-solving skills.
- Flexibility to work shifts, including evenings, weekends, and public holidays.
- Physical ability to lift and handle luggage.
- Familiarity with airline systems and operations will be advantageous.
- Ability to work under pressure in a fast-paced environment.
- Good organizational skills.
- Fluency in multiple languages can be beneficial.
Potential interview questions
Text copied to clipboard!- How would you handle a situation where a passenger is upset about a delayed flight?
- Can you describe a time when you provided excellent customer service?
- How would you assist a passenger with special needs?
- What languages do you speak fluently?
- How do you handle stressful situations?