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Title
Text copied to clipboard!Passenger Service Agent
Description
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We are looking for a dedicated and customer-focused Passenger Service Agent to join our team. As a Passenger Service Agent, you will be the first point of contact for passengers, providing them with exceptional service and assistance throughout their travel experience. Your primary responsibilities will include checking in passengers, handling baggage, providing information about flight schedules, and addressing any concerns or issues that may arise. You will also be responsible for ensuring compliance with all airline and airport regulations, maintaining a safe and secure environment for passengers and staff. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be flexible with your schedule, as this role may require working evenings, weekends, and holidays. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training and opportunities for career advancement within our organization. If you are passionate about providing outstanding service and enjoy working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Check-in passengers and issue boarding passes.
- Assist passengers with baggage check-in and retrieval.
- Provide information about flight schedules, delays, and cancellations.
- Address passenger inquiries and resolve any issues or concerns.
- Ensure compliance with airline and airport regulations.
- Coordinate with other airport staff and airline personnel.
- Assist passengers with special needs, including those with disabilities.
- Handle ticketing and reservation changes.
- Monitor and manage boarding processes.
- Ensure a safe and secure environment for passengers and staff.
- Assist with lost and found items.
- Provide exceptional customer service at all times.
- Handle cash and credit card transactions.
- Maintain accurate records and documentation.
- Assist with emergency procedures and evacuations if necessary.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure.
- Strong problem-solving skills.
- Flexibility to work evenings, weekends, and holidays.
- Basic computer skills.
- Ability to stand for long periods and lift heavy baggage.
- Previous customer service experience preferred.
- Knowledge of airline and airport regulations is a plus.
- Ability to work in a fast-paced environment.
- Friendly and approachable demeanor.
- Attention to detail.
- Ability to handle cash and credit card transactions.
- Strong organizational skills.
- Ability to work as part of a team.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided exceptional customer service?
- How do you handle stressful situations?
- Are you comfortable working flexible hours, including evenings, weekends, and holidays?
- How do you ensure compliance with regulations in your current or previous roles?
- Can you provide an example of how you resolved a difficult situation with a customer?
- What do you know about our airline and its services?
- How do you prioritize tasks in a fast-paced environment?
- Have you ever worked in a team setting? How did you contribute?
- What steps do you take to ensure accuracy in your work?
- How do you handle a situation where a passenger is upset or angry?