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Title
Text copied to clipboard!Passenger Service Agent
Description
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We are looking for a Passenger Service Agent to join our team. The successful candidate will be responsible for assisting passengers with their travel needs, from check-in to boarding. This includes ticketing, baggage handling, and providing information about flight schedules and routes. The Passenger Service Agent will also be responsible for ensuring passenger comfort and safety, as well as dealing with any issues or complaints that may arise. This role requires excellent customer service skills, as well as the ability to work under pressure and handle difficult situations. The ideal candidate will have previous experience in a customer service role, preferably within the airline industry, and will be familiar with airline procedures and regulations. They will also have excellent communication skills, both written and verbal, and will be able to work well as part of a team. This is a great opportunity for someone who enjoys working with people and who is looking for a challenging and rewarding role within the airline industry.
Responsibilities
Text copied to clipboard!- Checking in passengers
- Handling passenger baggage
- Providing information about flight schedules and routes
- Ensuring passenger comfort and safety
- Dealing with passenger issues and complaints
- Ticketing
- Boarding
- Working as part of a team
- Following airline procedures and regulations
- Handling difficult situations
Requirements
Text copied to clipboard!- Previous experience in a customer service role
- Familiarity with airline procedures and regulations
- Excellent communication skills, both written and verbal
- Ability to work under pressure
- Ability to handle difficult situations
- Team player
- High school diploma or equivalent
- Ability to work flexible hours, including weekends and holidays
- Physical fitness, as the role may involve lifting heavy luggage
- Good problem-solving skills
Potential interview questions
Text copied to clipboard!- How would you handle a difficult passenger?
- What would you do if a passenger lost their luggage?
- How would you handle a situation where a flight was delayed or cancelled?
- Can you describe a time when you had to deal with a difficult customer and how you handled it?
- What do you think is the most important quality in a Passenger Service Agent?