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Title
Text copied to clipboard!Ticketing Agent
Description
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We are looking for a dedicated and customer-oriented Ticketing Agent to join our team. The successful candidate will be responsible for selling tickets, answering customer inquiries, and providing information about schedules, fares, and services. The Ticketing Agent will also handle complaints and refunds, and assist with passenger check-in. This role requires excellent communication skills, attention to detail, and the ability to handle stressful situations. The ideal candidate will have previous experience in a customer service role, preferably in the travel or entertainment industry. Knowledge of ticketing systems and procedures is a plus.
Responsibilities
Text copied to clipboard!- Sell tickets to customers.
- Answer customer inquiries about schedules, fares, and services.
- Handle complaints and refunds.
- Assist with passenger check-in.
- Maintain accurate records of sales.
- Provide excellent customer service.
- Stay updated on current promotions and schedules.
- Work with team to achieve sales targets.
- Ensure compliance with company policies and procedures.
- Handle cash and credit card transactions.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a customer service role.
- Excellent communication skills.
- Ability to handle stressful situations.
- Attention to detail.
- Knowledge of ticketing systems and procedures.
- Ability to work in a team.
- Strong problem-solving skills.
- Ability to handle cash and credit card transactions.
- Willingness to work shifts, including weekends and holidays.
Potential interview questions
Text copied to clipboard!- Do you have experience with ticketing systems?
- How do you handle stressful situations?
- Can you describe a time when you provided excellent customer service?
- Are you willing to work shifts, including weekends and holidays?
- How do you handle customer complaints?