Text copied to clipboard!
Title
Text copied to clipboard!Customer Service Representative
Description
Text copied to clipboard!
We are looking for a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
Text copied to clipboard!- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements
Text copied to clipboard!- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Ability to prioritize and manage time effectively.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
Potential interview questions
Text copied to clipboard!- How do you handle a difficult customer?
- Can you describe a time when you went above and beyond for a customer?
- How do you handle stress and pressure?
- What is your customer service philosophy?
- How would you handle a customer who is wrong?