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Title
Text copied to clipboard!Customer Care Associate
Description
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We are looking for a dedicated and empathetic Customer Care Associate to join our team. In this role, you will be the first point of contact for our customers, helping them with inquiries, complaints, and providing them with detailed information about our products and services. You will need to demonstrate excellent communication skills, patience, and a deep understanding of our products and services. You will be responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. You will update customer information in the customer service database during and after each call. You will work with the management team to stay updated on product knowledge and be informed of any changes in company policies. You will impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers.
Responsibilities
Text copied to clipboard!- Answering customer inquiries via phone, email, and in-person
- Directing customers to online resources or physical staff for help
- Resolving complaints and problems
- Updating customer information in the database
- Training peers on best customer service practices
- Keeping abreast of new company products and services
- Documenting customer feedback and passing the information to the relevant department
- Maintaining a polite, helpful, and professional manner at all times
- Meeting personal and team targets
- Following up on customer interactions
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Proven experience in a customer service role
- Strong knowledge of communication practices and techniques
- Outstanding communication skills, both written and verbal
- Strong people skills
- Excellent phone etiquette
- Outstanding organizational skills
- Ability to handle stressful situations
- Proficient in Microsoft Office and other customer service software
- Ability to work shifts
Potential interview questions
Text copied to clipboard!- How do you handle difficult customers?
- Can you describe a time when you went above and beyond for a customer?
- How do you handle stress and high-pressure situations?
- What strategies do you use to stay organized?
- How do you stay updated on new products and services?