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Title
Text copied to clipboard!Technical Support Representative
Description
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We are looking for a skilled Technical Support Representative to join our team. In this role, you will be responsible for providing technical assistance and support to our customers. You will be the first point of contact for customers experiencing technical issues, and you will work closely with our technical team to resolve these issues. You will need to have a strong understanding of our products and services, as well as the ability to troubleshoot and resolve technical problems. You will also need to have excellent communication skills, as you will be interacting with customers on a daily basis. This role requires a high level of customer service and technical knowledge.
Responsibilities
Text copied to clipboard!- Responding to customer inquiries about technical issues
- Troubleshooting and resolving technical problems
- Providing technical assistance and support to customers
- Working closely with the technical team to resolve issues
- Understanding and explaining our products and services to customers
- Maintaining a high level of customer service
- Keeping track of customer interactions and transactions
- Following up with customers to ensure their technical issues are resolved
- Updating customer data and produce activity reports
- Staying current with system information, changes and updates
Requirements
Text copied to clipboard!- Proven experience as a Technical Support Representative or similar role
- Strong understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
- Ability to work in a team environment
- Strong problem-solving skills
- Ability to handle stressful situations
- Knowledge of customer service principles and practices
Potential interview questions
Text copied to clipboard!- Can you describe a time when you had to explain a technical issue to a non-technical person?
- How do you handle stressful situations?
- What is your experience with customer service?
- Can you describe a time when you had to troubleshoot a technical issue?
- What is your technical background?