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Title
Text copied to clipboard!Reservation Agent
Description
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We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To succeed in this role, you should have a thorough understanding of travel and vacation planning. You should also possess excellent customer service skills. Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers.
Responsibilities
Text copied to clipboard!- Assist customers with planning and booking reservations
- Explain the pricing, policies, and procedures to the customers
- Provide information about facilities, and services
- Offer promotions and discounts
- Maintain updated records of bookings and payments
- Manage large amounts of incoming calls
- Handle customer complaints and provide appropriate solutions
- Communicate with clients before and after their travel to ensure satisfaction
- Work closely with travel agencies and tour companies
- Stay informed about the latest trends in the travel industry
Requirements
Text copied to clipboard!- Proven experience as a Reservation Agent or similar role
- Proficiency in English; knowledge of additional languages is an advantage
- Strong sales skills and commercial awareness
- Ability to interact, communicate and negotiate effectively
- Sound knowledge of domestic and international travel trends
- Degree in hospitality, travel, tourism, business or relevant field
- Personal travel experience will be considered an advantage
- Excellent knowledge of computer reservations systems
- Customer-oriented approach
- Excellent problem-solving capabilities
Potential interview questions
Text copied to clipboard!- What is your experience with computer reservation systems?
- How do you handle difficult customers?
- What languages do you speak?
- What strategies would you use to upsell our services?
- Can you describe a time when you successfully handled a customer complaint?