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Title
Text copied to clipboard!Front Desk Agent
Description
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We are looking for a professional and friendly Front Desk Agent to be responsible for handling all front desk operations. The successful candidate will be the first point of contact for our guests and manage all aspects of their accommodation. The Front Desk Agent will coordinate all front desk activities, including calls, reservations and guests services. As a Front Desk Agent, you will welcome our guests to the hotel, make room reservations, offer advice and information, take payment, and generally ensure our guests have a great experience during their stay with us.
Responsibilities
Text copied to clipboard!- Greet and welcome guests
- Answer questions and address complaints
- Receive letters, packages etc. and distribute them
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
- Take up other duties as assigned
- Train and supervise junior staff
- Ensure compliance with health and safety regulations
Requirements
Text copied to clipboard!- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- High School diploma; additional qualifications will be a plus
Potential interview questions
Text copied to clipboard!- How do you handle difficult customers?
- What strategies do you use to manage your time effectively?
- Can you describe a time when you had to deal with a difficult situation at the front desk?
- How do you handle confidential information?
- What computer systems are you comfortable using?