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Title
Text copied to clipboard!Reservations Agent
Description
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We are looking for a detail-oriented and customer-focused Reservations Agent to manage and process reservations for our hospitality company. The Reservations Agent will handle all aspects of room or travel reservations, from assisting customers with initial inquiries to ensuring that reservations are processed accurately and promptly. The successful candidate will have excellent communication skills, a keen eye for detail, and the ability to handle multiple tasks simultaneously. They will also have a strong understanding of our company's services and be able to recommend the best options to meet customers' needs. This role requires a high level of customer service and the ability to work in a fast-paced environment. The Reservations Agent will also be responsible for maintaining accurate records of all reservations and communicating any changes or issues to the relevant departments.
Responsibilities
Text copied to clipboard!- Handle all aspects of room or travel reservations.
- Assist customers with initial inquiries.
- Ensure that reservations are processed accurately and promptly.
- Recommend the best options to meet customers' needs.
- Maintain accurate records of all reservations.
- Communicate any changes or issues to the relevant departments.
- Provide excellent customer service.
- Handle multiple tasks simultaneously.
- Understand the company's services.
- Work in a fast-paced environment.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a similar role.
- Excellent communication skills.
- Detail-oriented.
- Ability to handle multiple tasks simultaneously.
- Strong understanding of the company's services.
- High level of customer service skills.
- Ability to work in a fast-paced environment.
- Proficiency in relevant computer software.
- Ability to work flexible hours, including weekends and holidays.
Potential interview questions
Text copied to clipboard!- How do you handle multiple tasks simultaneously?
- Can you describe a time when you provided excellent customer service?
- How do you handle difficult customers?
- What computer software are you proficient in?
- Are you able to work flexible hours, including weekends and holidays?