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Title
Text copied to clipboard!Hotel Reservations Agent
Description
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We are looking for a detail-oriented and customer-focused Hotel Reservations Agent to manage bookings and provide excellent customer service. The successful candidate will be responsible for handling all aspects of room or travel reservations for guests, including answering phone calls, managing online bookings, and providing information about rooms, rates, and amenities. You will also be responsible for upselling rooms and promoting hotel services. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to handle complaints and difficult situations. You will be the first point of contact for our guests, so a friendly and professional demeanor is essential. Previous experience in a customer service role is highly desirable, as is knowledge of the hospitality industry.
Responsibilities
Text copied to clipboard!- Handle all aspects of room or travel reservations for guests.
- Answer phone calls and respond to emails promptly and professionally.
- Manage online bookings and update the reservation system with changes or cancellations.
- Provide information about rooms, rates, and amenities.
- Upsell rooms and promote hotel services.
- Handle complaints and difficult situations in a professional manner.
- Maintain a high level of customer service at all times.
- Work closely with other hotel departments to ensure a seamless guest experience.
- Keep up-to-date with hotel policies and procedures.
- Perform other duties as assigned by management.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a customer service role.
- Excellent communication skills, both written and verbal.
- Strong attention to detail.
- Ability to handle complaints and difficult situations.
- Knowledge of the hospitality industry.
- Proficiency in Microsoft Office and reservation systems.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Strong organizational skills.
- Ability to work well in a team.
Potential interview questions
Text copied to clipboard!- How would you handle a difficult customer?
- What strategies would you use to upsell rooms and services?
- How do you handle stress in a fast-paced work environment?
- Can you describe a time when you provided excellent customer service?
- What experience do you have with reservation systems?