Text copied to clipboard!
Title
Text copied to clipboard!Hotel Receptionist
Description
Text copied to clipboard!
We are looking for a professional and friendly Hotel Receptionist to join our front desk team. As the first point of contact for guests, the Hotel Receptionist plays a crucial role in creating a welcoming and positive experience. This position requires excellent communication skills, a customer-focused attitude, and the ability to multitask in a fast-paced environment.
The Hotel Receptionist will be responsible for greeting guests upon arrival, checking them in and out of the hotel, answering questions about the hotel and local area, and handling reservations. The ideal candidate will be organized, detail-oriented, and capable of handling guest concerns with professionalism and efficiency.
In addition to managing the front desk, the Hotel Receptionist will coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests and that any issues are promptly addressed. The role also involves processing payments, maintaining accurate records, and ensuring compliance with hotel policies and procedures.
This is a customer-facing role that requires a high level of interpersonal skills and a genuine desire to help others. The successful candidate will be comfortable using hotel management software and will have a flexible schedule, including availability to work evenings, weekends, and holidays as needed.
If you are passionate about hospitality and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity to be part of our team.
Responsibilities
Text copied to clipboard!- Greet and welcome guests upon arrival
- Check guests in and out of the hotel
- Answer phone calls and respond to guest inquiries
- Manage reservations and room assignments
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Provide information about hotel services and local attractions
- Handle guest complaints and resolve issues promptly
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and procedures
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Proficiency in using hotel management software
- Ability to multitask and stay organized under pressure
- Professional appearance and demeanor
- Flexibility to work various shifts, including weekends and holidays
- Strong problem-solving skills
- Attention to detail and accuracy
- Basic math and computer skills
Potential interview questions
Text copied to clipboard!- Do you have previous experience working in a hotel or hospitality setting?
- Are you comfortable working flexible hours, including weekends and holidays?
- How do you handle difficult or upset guests?
- What hotel management software are you familiar with?
- Can you describe a time you provided excellent customer service?
- How do you prioritize tasks during busy check-in/check-out times?
- Are you fluent in any languages other than English?
- What do you enjoy most about working in customer service?
- How do you ensure accuracy when handling payments and reservations?
- Are you comfortable standing for long periods during your shift?
