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Title
Text copied to clipboard!Hotel Clerk
Description
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We are looking for a professional and customer-oriented Hotel Clerk to join our team. The successful candidate will be responsible for welcoming guests, handling their inquiries, and providing exceptional customer service throughout their stay. This includes managing reservations, updating room statuses, and addressing and resolving any guest complaints or issues. The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to providing an excellent customer experience. They should also be able to handle cash transactions and maintain accurate records. Previous experience in a hotel or similar role is highly desirable.
Responsibilities
Text copied to clipboard!- Greet and welcome guests upon arrival
- Manage hotel reservations
- Update room statuses in the hotel system
- Handle guest inquiries and complaints
- Provide information about the hotel and local area
- Process payments and handle cash transactions
- Maintain accurate guest records
- Coordinate with housekeeping and maintenance staff
- Ensure the front desk area is clean and organized
- Perform other duties as assigned
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a hotel or similar role
- Excellent communication skills
- Strong customer service skills
- Ability to handle cash transactions and maintain accurate records
- Knowledge of hotel management software
- Ability to work flexible hours, including nights, weekends, and holidays
- Positive attitude and professional appearance
- Strong problem-solving skills
- Ability to work well in a team
Potential interview questions
Text copied to clipboard!- Do you have previous experience in a hotel or similar role?
- How would you handle a difficult guest?
- Can you describe a time when you provided excellent customer service?
- Are you comfortable handling cash transactions?
- Can you work flexible hours, including nights, weekends, and holidays?