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Title
Text copied to clipboard!Concierge
Description
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We are looking for a reliable Concierge to work at the main entrance desk of our premier establishment. The Concierge will have a friendly and easy going personality while also being very perceptive and disciplined. A successful candidate will provide excellent customer service and meet high-level expectations. As a Concierge, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example in anticipating guest needs and handle all inquiries in a professional manner. You will be instrumental in helping us create memorable experiences where guests feel valued and all their needs are taken care of. Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers.
Responsibilities
Text copied to clipboard!- Welcome customers upon entrance and confirm reservations
- Act as the point of reference for guests who need assistance or information
- Understand customer’s needs and provide them with personalized solutions
- Promote services and facilities of the hotel
- Handle complaints and problems in a timely and efficient manner
- Coordinate and manage communication between guests and staff
- Make travel arrangements and reservations for guests
- Ensure proper mail distribution
- Conduct quality assurance surveys with customers and provide feedback to the staff
- Possess a strong understanding of the surrounding area and activities to do
Requirements
Text copied to clipboard!- Proven experience as concierge; experience in customer service or relevant role is an advantage
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- High school diploma; degree in hotel management or relevant field will be a plus
- Knowledge of the local area, including restaurants, shops and attractions
- Ability to stand for long periods
- Proficiency in English; multilingual is strongly preferred
- Computer literacy
Potential interview questions
Text copied to clipboard!- How would you handle a difficult guest?
- What strategies do you use to manage your time effectively?
- Can you describe a time when you went above and beyond for a guest?
- How do you handle stressful situations?
- What languages do you speak?