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Title
Text copied to clipboard!Guest Services Agent
Description
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We are looking for a Guest Services Agent to join our team. The ideal candidate will be responsible for providing top-notch customer service to our guests. This includes greeting guests upon arrival, assisting with check-in and check-out procedures, answering questions about the hotel and local area, and resolving any guest complaints or issues. The Guest Services Agent will also be responsible for managing reservations, processing payments, and coordinating with other hotel departments to ensure guest satisfaction. The successful candidate will have excellent communication skills, a positive attitude, and a commitment to providing excellent customer service. Previous experience in a hotel or customer service role is preferred.
Responsibilities
Text copied to clipboard!- Greet guests upon arrival and departure
- Assist with check-in and check-out procedures
- Answer questions about the hotel and local area
- Resolve guest complaints or issues
- Manage reservations
- Process payments
- Coordinate with other hotel departments
- Maintain a clean and organized front desk area
- Provide information about hotel amenities and services
- Ensure guest satisfaction
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a hotel or customer service role
- Excellent communication skills
- Positive attitude
- Ability to handle stressful situations
- Attention to detail
- Ability to work a flexible schedule, including nights and weekends
- Knowledge of local area
- Ability to stand for extended periods of time
- Proficiency in a second language is a plus
Potential interview questions
Text copied to clipboard!- How would you handle a difficult guest?
- What strategies do you use to ensure guest satisfaction?
- Can you describe a time when you went above and beyond for a guest?
- How do you handle stressful situations?
- What languages do you speak?