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Title
Text copied to clipboard!Airline Customer Service Representative
Description
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We are looking for a dedicated and customer-oriented Airline Customer Service Representative. The ideal candidate will be responsible for handling customer inquiries, complaints, and providing information about flights, prices, and services. They will also assist customers with flight reservations, cancellations, and provide updates on flight schedules and changes. The candidate should have excellent communication skills, a strong customer service orientation, and the ability to handle stressful situations. They should also have a good understanding of airline operations and be able to work in a fast-paced environment. The candidate will be the face of our airline, and their performance directly impacts our company's reputation. Therefore, we expect them to maintain a high level of professionalism and patience at all times.
Responsibilities
Text copied to clipboard!- Handle customer inquiries and complaints
- Provide information about flights, prices, and services
- Assist customers with flight reservations and cancellations
- Provide updates on flight schedules and changes
- Maintain a high level of professionalism and patience
- Handle stressful situations effectively
- Understand and adhere to all airline policies and procedures
- Work in a fast-paced environment
- Maintain a positive and empathetic attitude towards customers at all times
- Communicate effectively with customers and team members
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in customer service
- Excellent communication skills
- Strong customer service orientation
- Ability to handle stressful situations
- Good understanding of airline operations
- Ability to work in a fast-paced environment
- High level of professionalism and patience
- Good problem-solving skills
- Ability to work in a team
Potential interview questions
Text copied to clipboard!- How do you handle stressful situations?
- Describe a time when you provided excellent customer service.
- How would you handle a customer complaint about a flight delay?
- What do you understand about airline operations?
- How would you handle a situation where a customer is upset about a flight cancellation?