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Title
Text copied to clipboard!Airport Customer Service Agent
Description
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We are looking for a dedicated and customer-oriented Airport Customer Service Agent to join our team. The successful candidate will be responsible for assisting passengers with their travel needs, including ticketing, check-in, baggage processing, and boarding. They will also provide information on flight schedules, routes, and company policies. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to handle stressful situations with grace and professionalism. This role requires a high level of customer service and the ability to work in a fast-paced, dynamic environment.
Responsibilities
Text copied to clipboard!- Assisting passengers with ticketing, check-in, and baggage processing
- Providing information on flight schedules, routes, and company policies
- Handling passenger complaints and concerns in a professional manner
- Ensuring the safety and comfort of passengers
- Working closely with other airport staff to ensure smooth operations
- Maintaining a high level of customer service at all times
- Handling stressful situations with grace and professionalism
- Keeping up-to-date with all airline procedures and policies
- Assisting passengers with special needs
- Ensuring all passenger information is accurate and up-to-date
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous customer service experience
- Excellent communication skills
- Strong attention to detail
- Ability to handle stressful situations
- Knowledge of airline procedures and policies
- Ability to work in a fast-paced, dynamic environment
- Willingness to work shifts, including nights, weekends, and holidays
- Physical fitness and the ability to lift heavy luggage
- Fluency in multiple languages is a plus
Potential interview questions
Text copied to clipboard!- How would you handle a difficult passenger?
- Can you describe a time when you provided excellent customer service?
- How do you handle stressful situations?
- What languages do you speak?
- Are you comfortable working shifts, including nights, weekends, and holidays?