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Title
Text copied to clipboard!Appliance Service Technician
Description
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We are looking for an experienced and detail-oriented Appliance Service Technician to join our dynamic team. In this role, you will be responsible for diagnosing, repairing, and maintaining a wide range of household appliances, including refrigerators, washing machines, dryers, ovens, and dishwashers. Our ideal candidate is someone who has a deep understanding of the mechanical and electrical systems that power these appliances and can provide exceptional customer service. You will be working in customers' homes, so a professional demeanor and appearance are essential. This position requires someone who can work independently, manage their schedule efficiently, and keep accurate records of services performed. You should be comfortable with troubleshooting issues, providing cost estimates, and explaining maintenance procedures to customers. Our goal is to ensure that all appliances are running efficiently and safely, minimizing inconvenience and maximizing customer satisfaction. If you have a passion for problem-solving and a knack for fixing things, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Diagnose and repair a wide range of household appliances.
- Provide cost estimates for repairs and maintenance.
- Ensure all services are performed to a high standard and comply with safety regulations.
- Maintain accurate records of services performed and parts used.
- Communicate effectively with customers, explaining maintenance procedures and providing advice on appliance care.
- Manage inventory of parts and tools required for repairs.
- Stay updated on the latest appliance technologies and repair techniques.
- Travel to customers' homes to perform repair services.
- Work independently to manage your service schedule.
- Handle customer inquiries and complaints professionally.
- Perform routine maintenance checks on appliances.
- Collaborate with team members to improve service processes.
- Educate customers on energy-efficient appliance usage.
- Assist in training new technicians.
- Participate in emergency on-call rotation.
- Ensure work area and tools are clean and organized.
- Adhere to all company policies and procedures.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Certification in appliance repair or related field.
- Minimum of 2 years' experience in appliance repair.
- Strong understanding of electrical, plumbing, and mechanical systems.
- Excellent problem-solving and customer service skills.
- Ability to work independently and manage time effectively.
- Valid driver's license and reliable transportation.
- Physical ability to lift heavy objects and work in tight spaces.
- Proficiency in using tools and diagnostic equipment.
- Good communication and interpersonal skills.
- Flexibility to work weekends and evenings as needed.
- Attention to detail and ability to keep accurate records.
- Willingness to undergo background check.
- Basic computer skills for record-keeping and reporting.
- Knowledge of safety standards and regulations.
- Ability to read and understand technical manuals.
- Professional appearance and demeanor.
- Commitment to ongoing professional development.
Potential interview questions
Text copied to clipboard!- Can you describe a particularly challenging appliance repair you have completed?
- How do you stay updated on new appliance technologies and repair techniques?
- Can you explain a time when you had to deal with a difficult customer and how you handled it?
- What safety precautions do you take when repairing appliances?
- How do you manage your service schedule and ensure timely repairs?
- What is your process for diagnosing appliance issues?
- How do you ensure that you have the necessary parts and tools for a job?
- Can you give an example of how you have gone above and beyond for a customer?
- How do you handle situations where a repair is not cost-effective for the customer?
- What strategies do you use to manage stress in this job?