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Title
Text copied to clipboard!Field Service Technician
Description
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We are looking for a dedicated and skilled Field Service Technician to join our dynamic team. In this role, you will be at the forefront of ensuring the optimal performance of our equipment and machinery. Your day-to-day tasks will involve traveling to client sites to perform installation, maintenance, troubleshooting, and repair of various types of equipment. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently. You will play a crucial role in maintaining customer satisfaction by ensuring that all equipment operates at peak efficiency. This position requires a combination of technical expertise, customer service skills, and a willingness to travel extensively. You will work closely with our engineering and customer service teams to provide on-site technical support, conduct training sessions for clients on equipment maintenance, and provide feedback to our product development teams on potential improvements. Our goal is to maintain our reputation for excellence by ensuring that our equipment meets the highest standards of reliability and performance. If you are a motivated technician who enjoys the challenge of working with cutting-edge technology and solving complex technical issues, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Travel to client sites to install, maintain, and repair equipment.
- Diagnose and troubleshoot equipment failures and issues.
- Provide technical support and training to clients on equipment maintenance.
- Maintain detailed service reports and documentation.
- Collaborate with engineering and customer service teams to improve product reliability and performance.
- Ensure compliance with safety regulations and procedures.
- Manage inventory of parts and tools required for field service tasks.
- Stay updated on industry trends and new technologies.
- Participate in on-call rotation for emergency service requests.
- Build and maintain strong customer relationships through excellent service.
Requirements
Text copied to clipboard!- Associate's degree in Engineering, Electronics, or related field.
- Proven experience as a Field Service Technician or similar role.
- Strong understanding of mechanical and electrical systems.
- Excellent problem-solving and analytical skills.
- Ability to work independently and manage time effectively.
- Strong communication and customer service skills.
- Willingness to travel extensively and work flexible hours.
- Valid driver's license and clean driving record.
- Physical ability to lift heavy equipment and work in various conditions.
- Certification in relevant field is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe a complex problem you solved in a previous role?
- How do you prioritize tasks when handling multiple service calls?
- What strategies do you use to maintain positive customer relationships?
- How do you stay current with new technologies in our industry?
- Can you give an example of how you handled a safety issue while on the job?