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Title
Text copied to clipboard!Field Service Engineer
Description
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We are looking for a skilled Field Service Engineer to join our team. In this role, you will be responsible for servicing, maintaining, and repairing high-tech equipment at our clients' locations. You will need to have a strong understanding of our products and be able to troubleshoot and solve issues on-site. You will also need to have excellent customer service skills, as you will be interacting directly with our clients. This role requires travel, so you must be willing and able to travel to client locations as needed. You will also need to be able to work independently and manage your time effectively. This is a great opportunity for someone who enjoys working with high-tech equipment and solving problems in a hands-on environment.
Responsibilities
Text copied to clipboard!- Travel to client locations to service, maintain, and repair equipment.
- Troubleshoot and solve issues with equipment on-site.
- Provide excellent customer service to clients.
- Manage your time effectively and work independently.
- Keep detailed records of all work performed.
- Stay up-to-date on the latest technologies and products.
- Train clients on how to use equipment properly.
- Work closely with the sales team to provide technical support.
- Ensure all safety protocols are followed at all times.
- Participate in ongoing training and professional development.
Requirements
Text copied to clipboard!- Bachelor's degree in Engineering or a related field.
- Previous experience as a Field Service Engineer or in a similar role.
- Strong understanding of high-tech equipment and products.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service skills.
- Willingness to travel to client locations as needed.
- Ability to work independently and manage your time effectively.
- Excellent communication skills, both written and verbal.
- Strong attention to detail.
- Valid driver's license.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with high-tech equipment?
- How do you handle troubleshooting and problem-solving in the field?
- Can you describe a time when you provided excellent customer service?
- How do you manage your time when working independently?
- Can you describe a time when you had to follow strict safety protocols?