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Title
Text copied to clipboard!Assistant Store Manager
Description
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We are looking for a responsible and experienced Assistant Store Manager to help organize and run our retail stores and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction. Assistant Store Manager responsibilities include managing staff, fostering a positive environment, ensuring customer satisfaction, proper branch operation, and addressing any issues that may arise. You will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.
Responsibilities
Text copied to clipboard!- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
Requirements
Text copied to clipboard!- Proven experience as a Retail Assistant Manager or similar position
- Experience with recruiting and performance evaluation processes
- Familiarity with financial and customer service principles
- Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
- Proficient user of MS Office (MS Excel in particular)
- Leadership and organizational abilities
- Interpersonal and communication skills
- Problem-solving attitude
- Flexibility to work in shifts
- BSc/BA in Business Administration or relevant field; retail management certification is a plus
Potential interview questions
Text copied to clipboard!- What strategies would you use to motivate your team?
- How would you handle a difficult customer?
- What systems have you used for inventory management?
- Describe a time when you had to handle a conflict between two team members.