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Title
Text copied to clipboard!Car Service Advisor
Description
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We are looking for a knowledgeable and experienced Car Service Advisor to join our team. The ideal candidate will have a strong understanding of automotive repair and maintenance, and will be able to guide customers through the process of diagnosing and repairing their vehicles. This role involves meeting with customers to determine their needs, explaining technical information to non-technical audiences, and ensuring that all work is completed to the highest standards of quality and safety. The Car Service Advisor will also be responsible for managing customer relationships, tracking repair progress, and working closely with technicians to ensure that all work is completed on time and within budget.
Responsibilities
Text copied to clipboard!- Meeting with customers to determine their auto repair needs.
- Explaining complex technical information to non-technical customers.
- Managing customer relationships and ensuring high levels of customer satisfaction.
- Tracking the progress of auto repairs and maintenance.
- Working closely with technicians to ensure quality work.
- Ensuring all work is completed on time and within budget.
- Maintaining up-to-date knowledge of the latest automotive repair techniques and technologies.
- Handling customer complaints and resolving them in a timely and satisfactory manner.
- Providing estimates for repair work and explaining the breakdown of costs to customers.
- Maintaining a clean and safe work environment.
Requirements
Text copied to clipboard!- Proven experience as a Car Service Advisor.
- Strong understanding of automotive repair and maintenance.
- Excellent customer service skills.
- Ability to explain complex technical information to non-technical customers.
- Strong organizational and time management skills.
- Ability to work in a fast-paced environment.
- Excellent problem-solving skills.
- Strong communication and interpersonal skills.
- High school diploma or equivalent.
- Valid driver's license.
Potential interview questions
Text copied to clipboard!- How do you handle difficult customers?
- Can you explain a complex technical issue in simple terms?
- How do you ensure high levels of customer satisfaction?
- How do you manage your time and prioritize tasks?
- Can you describe a time when you had to resolve a customer complaint?