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Title

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Car Service Advisor

Description

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We are looking for a knowledgeable and experienced Car Service Advisor to join our team. The ideal candidate will have a strong background in automotive repair and maintenance, with a keen eye for detail and a commitment to customer service. As a Car Service Advisor, you will be responsible for advising customers on necessary repairs, explaining the work performed, and maintaining a high level of customer satisfaction. You will also be responsible for scheduling appointments, maintaining records, and ensuring that all work is completed to the highest standards. This is a challenging and rewarding role that requires a deep understanding of automotive systems and the ability to communicate effectively with customers.

Responsibilities

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  • Advising customers on necessary repairs
  • Explaining the work performed
  • Maintaining a high level of customer satisfaction
  • Scheduling appointments
  • Maintaining records
  • Ensuring that all work is completed to the highest standards
  • Communicating effectively with customers
  • Understanding automotive systems
  • Working closely with technicians and mechanics
  • Keeping up-to-date with the latest automotive technologies

Requirements

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  • Proven experience as a Car Service Advisor
  • Strong knowledge of automotive repair and maintenance
  • Excellent customer service skills
  • Ability to communicate effectively with customers
  • Detail-oriented and organized
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Knowledge of automotive software systems
  • High school diploma or equivalent
  • Valid driver's license

Potential interview questions

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  • What is your experience with automotive repair and maintenance?
  • How do you handle difficult customers?
  • How do you stay updated with the latest automotive technologies?
  • Can you describe a time when you had to explain a complex repair to a customer?
  • How do you ensure customer satisfaction?