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Title
Text copied to clipboard!Automotive Service Advisor
Description
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We are looking for an experienced and dedicated Automotive Service Advisor to join our team. This role involves meeting with customers, understanding their vehicle issues, making cost estimates, and explaining the repair process. You will also be responsible for maintaining customer records and keeping track of repair schedules. Our ideal candidate is an excellent communicator with a strong understanding of automotive repair processes. You should be able to explain complex technical details in simple terms and ensure customer satisfaction. This role requires a high level of customer service skills and a deep understanding of various vehicle types and models.
Responsibilities
Text copied to clipboard!- Greet customers and guide them through the auto repair process
- Understand customer vehicle issues and provide appropriate solutions
- Prepare cost estimates for repairs and replacements
- Explain complex technical details in simple terms
- Maintain customer records and repair schedules
- Coordinate with technicians to ensure timely service
- Ensure customer satisfaction throughout the repair process
- Handle customer complaints and resolve them in a timely manner
- Stay updated with the latest automotive repair processes and technologies
- Promote additional services and products to customers
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Proven experience as an Automotive Service Advisor
- Strong understanding of automotive repair processes
- Excellent communication and customer service skills
- Ability to explain complex technical details in simple terms
- Strong organizational and multitasking skills
- Proficiency in MS Office and customer management software
- Knowledge of various vehicle types and models
- Ability to handle stressful situations
- Valid driver's license
Potential interview questions
Text copied to clipboard!- How do you handle customer complaints?
- Can you explain a complex technical issue in simple terms?
- How do you stay updated with the latest automotive repair processes and technologies?
- Describe a time when you had to handle a difficult customer. How did you handle it?
- How do you promote additional services and products to customers?