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Title
Text copied to clipboard!Automotive Service Advisor
Description
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We are looking for an Automotive Service Advisor to join our team and serve as the primary point of contact between our customers and our service department. The ideal candidate will possess excellent communication and organizational skills, a strong understanding of automotive systems, and a commitment to delivering outstanding customer service. As an Automotive Service Advisor, you will greet customers, listen to their concerns, and accurately document their vehicle issues. You will explain recommended maintenance and repair services, provide cost estimates, and keep customers informed throughout the repair process. You will also coordinate with technicians to ensure timely and accurate completion of work, manage service schedules, and handle customer inquiries or complaints with professionalism and empathy. The role requires attention to detail, the ability to multitask in a fast-paced environment, and a passion for helping customers maintain the safety and reliability of their vehicles. You will be responsible for maintaining accurate records, processing payments, and ensuring customer satisfaction at every stage of the service experience. Previous experience in an automotive service environment is preferred, but candidates with strong customer service backgrounds and a willingness to learn are encouraged to apply. If you are a motivated individual who thrives in a team-oriented setting and is eager to build lasting relationships with customers, we invite you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Greet customers and assess their service needs
- Document vehicle issues and service requests accurately
- Provide detailed explanations of recommended services and repairs
- Prepare and present cost estimates to customers
- Coordinate with technicians to schedule and monitor repairs
- Keep customers informed about the status of their vehicles
- Handle customer questions, concerns, and complaints professionally
- Process service orders, invoices, and payments
- Maintain accurate service records and documentation
- Promote additional services and maintenance as appropriate
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred
- Previous experience in automotive service or customer service roles
- Strong communication and interpersonal skills
- Basic knowledge of automotive systems and terminology
- Ability to multitask and work in a fast-paced environment
- Proficiency with computer systems and service management software
- Attention to detail and organizational skills
- Problem-solving abilities and a customer-focused attitude
- Ability to work flexible hours, including weekends
- Valid driver's license
Potential interview questions
Text copied to clipboard!- What experience do you have in automotive service or customer service?
- How do you handle difficult customers or complaints?
- Describe your approach to explaining technical information to non-technical customers.
- How do you prioritize tasks during busy periods?
- Are you comfortable working with service management software?
- What steps do you take to ensure customer satisfaction?
- Can you provide an example of a time you resolved a challenging situation?
- Are you willing to work flexible hours, including weekends?
- How do you stay organized when managing multiple service orders?
- What interests you about working as an Automotive Service Advisor?
