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Title
Text copied to clipboard!Parts Advisor
Description
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We are looking for a dedicated and detail-oriented Parts Advisor to join our automotive service team. The Parts Advisor plays a crucial role in ensuring the smooth operation of our parts department by managing inventory, assisting customers, and coordinating with service technicians. The ideal candidate will have excellent organizational skills, strong customer service abilities, and a solid understanding of automotive parts and systems.
As a Parts Advisor, you will be responsible for accurately identifying, sourcing, and supplying automotive parts to both internal service technicians and external customers. You will maintain an organized inventory system, ensuring that stock levels are sufficient to meet demand without excessive surplus. Your role will involve regular communication with suppliers to order parts, track deliveries, and resolve any discrepancies or issues promptly.
Customer interaction is a significant aspect of this role. You will assist customers in person, over the phone, and via email, providing expert advice on parts selection, availability, pricing, and compatibility. Your ability to communicate clearly and professionally will help build trust and satisfaction among our clientele, contributing to repeat business and positive reviews.
In addition to customer service, you will collaborate closely with our automotive technicians, ensuring they have timely access to the necessary parts for repairs and maintenance. You will use computerized inventory management systems to track parts usage, monitor stock levels, and generate reports to assist management in making informed purchasing decisions.
The successful candidate will demonstrate a proactive approach to inventory management, regularly reviewing stock levels, identifying slow-moving or obsolete items, and recommending appropriate actions to optimize inventory turnover. You will also be responsible for maintaining cleanliness and organization within the parts department, ensuring a safe and efficient working environment.
Attention to detail is critical in this role, as you will be responsible for accurately processing orders, invoices, and returns. You will handle warranty claims and returns efficiently, ensuring compliance with company policies and manufacturer guidelines. Your ability to manage multiple tasks simultaneously, prioritize effectively, and maintain accuracy under pressure will be essential to your success.
We value continuous learning and professional development. As a Parts Advisor, you will be encouraged to stay updated on industry trends, new automotive technologies, and product developments. Participation in training sessions, workshops, and seminars will be supported to enhance your knowledge and skills.
If you have a passion for the automotive industry, enjoy working in a fast-paced environment, and possess strong organizational and customer service skills, we invite you to apply for this exciting opportunity. Join our team and contribute to delivering exceptional service and support to our valued customers and technicians.
Responsibilities
Text copied to clipboard!- Manage and maintain accurate inventory of automotive parts.
- Assist customers in identifying and selecting appropriate parts.
- Coordinate with suppliers to order and track parts deliveries.
- Provide timely support to automotive technicians by supplying necessary parts.
- Process orders, invoices, returns, and warranty claims accurately.
- Maintain cleanliness and organization of the parts department.
- Regularly review inventory levels and recommend actions to optimize stock turnover.
Requirements
Text copied to clipboard!- Previous experience in automotive parts sales or inventory management.
- Strong knowledge of automotive parts and systems.
- Excellent customer service and communication skills.
- Proficiency with computerized inventory management systems.
- Ability to multitask, prioritize, and maintain accuracy under pressure.
- Detail-oriented with strong organizational skills.
- Willingness to participate in ongoing training and professional development.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience working with automotive parts?
- How do you handle situations when a required part is not immediately available?
- What inventory management systems have you used in the past?
- How do you ensure accuracy when processing orders and invoices?
- Can you provide an example of how you handled a difficult customer interaction?
