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Title
Text copied to clipboard!Change Management Lead
Description
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We are looking for a Change Management Lead to join our team. The successful candidate will be responsible for leading and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Management Lead will work to drive faster adoption, higher ultimate utilization, and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes. This role requires a deep understanding of how people go through a change and the change process. The Change Management Lead will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. They may also provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.
Responsibilities
Text copied to clipboard!- Apply a structured methodology and lead change management activities
- Assess the change impact
- Complete change management assessments
- Identify, analyze, prepare risk mitigation tactics
- Identify and manage anticipated resistance
- Consult and coach project teams
- Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
- Support communication efforts
- Support training efforts
- Support and engage senior leaders
- Coach managers and supervisors
- Coordinate efforts with other specialists
- Integrate change management activities into project plan
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress
- Support change management at the organizational level
- Manage the change portfolio
Requirements
Text copied to clipboard!- A solid understanding of how people go through a change and the change process
- Experience and knowledge of change management principles, methodologies and tools
- Exceptional communication skills, both written and verbal
- Excellent active listening skills
- Ability to clearly articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable; able to work in ambiguous situations
- Resilient and tenacious with a propensity to persevere
- Must be a team player and able to work collaboratively with and through others
- Experience with large-scale organizational change efforts
- Change management certification or designation desired
Potential interview questions
Text copied to clipboard!- Can you describe a time when you had to implement a significant change in an organization?
- How do you handle resistance to change?
- How do you evaluate the success of a change management project?
- What strategies do you use to communicate a change?
- What is the biggest challenge you have faced in implementing change and how did you overcome it?