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Title
Text copied to clipboard!Coordinator of Reception Work at a Dental Clinic
Description
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We are looking for a Coordinator of Reception Work at a Dental Clinic who will ensure effective interaction between patients and medical staff. Your main task is to create a comfortable and professional atmosphere when greeting patients, organizing appointment scheduling, and handling administrative issues related to the clinic's operations. You will be the first point of contact for patients, so maintaining a high level of service and communication is essential. The job requires attention to detail, the ability to work with a large flow of information, and stress resistance. The coordinator is also responsible for maintaining documentation, controlling doctors' schedules, and coordinating work with other clinic departments. We value initiative, responsibility, and a desire to develop in healthcare and customer service fields.
Responsibilities
Text copied to clipboard!- Greeting and registering clinic patients
- Organizing and controlling appointment scheduling with dentists
- Consulting patients on clinic services and prices
- Maintaining and updating patient databases
- Coordinating work with medical and administrative staff
- Handling incoming calls and electronic messages
- Maintaining order at the reception workplace
- Ensuring timely patient notifications about upcoming appointments
- Resolving conflicts and patient inquiries
- Preparing reports on reception work
Requirements
Text copied to clipboard!- At least 1 year of experience at a reception or in customer service
- Knowledge of dental services is an advantage
- Excellent communication skills and clear speech
- Ability to work with computer programs (MS Office, CRM)
- Stress resistance and multitasking ability
- Attention to detail and responsibility
- Friendliness and customer orientation
- Willingness to work in shifts
- Basic knowledge of medical terminology is a plus
- Skills in working with cash registers and documentation
Potential interview questions
Text copied to clipboard!- What is your experience working at a reception?
- Are you familiar with the specifics of working in a dental clinic?
- Which appointment scheduling and database programs have you used?
- How do you handle stressful situations at work?
- Describe your approach to working with difficult clients.
- Are you willing to work in shifts?
- What methods do you use to organize your work time?
- How do you ensure accuracy and neatness in documentation?
