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Title
Text copied to clipboard!Customer Insights Junior Analyst
Description
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We are looking for a Customer Insights Junior Analyst. This position aims to generate insights that contribute to the company's strategic decision-making processes by analyzing customer data. The candidate will work closely with marketing, sales, and product development teams to conduct analyses aimed at understanding customer behaviors, preferences, and trends. This role includes tasks such as data collection, analysis, reporting, and making recommendations.
A successful candidate should possess analytical thinking skills, attention to detail, and the ability to make data-driven decisions. Basic knowledge of statistics and proficiency in tools like Excel, Power BI, or similar data analysis platforms are important. One of the main goals of this position is to analyze customer feedback and develop strategies to improve customer satisfaction.
This position is ideal for recent graduates or early-career professionals who want to start their careers in data analysis and customer insights. Our company offers a supportive environment for employee development, and the person in this role will be prepared for more advanced analytical roles over time.
If you have a customer-focused mindset, enjoy working with data, and want to start your career in an analytical role, we invite you to join our team.
Responsibilities
Text copied to clipboard!- Collect and analyze customer data
- Prepare reports on customer behavior and trends
- Collaborate with marketing and sales teams
- Present insights using data visualization tools
- Analyze customer feedback
- Develop improvement recommendations
- Support market research efforts
- Ensure data quality and accuracy
- Prepare presentations and report to management
- Research and apply new analysis methods
Requirements
Text copied to clipboard!- Bachelor’s degree in Business, Statistics, Economics, or related fields
- Basic knowledge of statistics and data analysis
- Experience with Excel, Power BI, or similar tools
- Analytical thinking and problem-solving skills
- Strong verbal and written communication skills
- Teamwork orientation
- Attention to detail
- Time management skills
- English proficiency is a plus
- Customer-focused approach
Potential interview questions
Text copied to clipboard!- Can you describe a project where you performed data analysis?
- Which data analysis tools are you proficient in?
- What methods do you use to gain customer insights?
- How do you manage your time effectively?
- What role do you typically take in a team setting?
- What strategies would you suggest to improve customer satisfaction?
- How experienced are you with statistical analysis?
- Which tools do you prefer for data visualization?
- How do you stay organized when working with large datasets?
- What are your career goals?
